FAQ

Delivery time ?

For orders shipped from our location in Europe to a European destination, shipping can take between 5 and 10 working days after its execution.For orders shipped from our site in Europe to non-European regions, this can take between 10 and 25 business days.

How to reach us ?

You can contact us on the email address contact@woodyboy.fr

How can I follow my order?

You can follow the command directly on the site at the top next to the Home tab, putting your order number and the email entering when ordering or at the bottom of the site.

Can we modify a current command if we made a mistake, or if we ordered in duplicate?

Yes You can change your order up to 24 hours before sending, but any changes will delay the seizure of the shipment.

Why bought wood products?

They are environmentally friendly since they are manufactured from renewable resources. They come from recovered wood, carefully selected according to their quality and durability. We can replant trees to replace those that are used.

Can we join you other than by mail?

Yes you can reach us directly via Facebook "@WoodenWoodyBoy"Or on Messenger, as well as Instagram on" Woodyboy_EN "

What is the answer time when you send you an email?

Depending on the timing of the response time is 1h minimum at several hours depending on the event.

Why would I be delivered and what time?

Delivery schedules are fully managed by your local position, please refer to your post office for delivery terms.

I did not receive all my articles?

Do not worry, if you just received a package and all your items are not included, then you will receive another with the rest of your order.

We work on different warehouses (Europe, USA and Asia), if you come to buy the same item several times, you will only receive a package, off if you order multiple different items that your order is distributed In several packages.

I am not satisfied or the product does not suit me?

We offer a 100% repayment guarantee at Woody Boy!

The right of legal withdrawal gives you a period of 14 days following the receipt of your product to return it to us.

All returned products must be in perfect condition and return fees must be paid by you. The evidence of postage will then be sent to us by email as proof of delivery.

Only products returned to a state allowing their recovery by Woodyboy.fr (This assuming that they are returned in their original packaging or in a package allowing equivalent protection of said products during their return transport) will be accepted for retraction and reimbursed in accordance with the GTCs. As a result, incomplete, damaged, damaged or salis returned products will not be included in a retraction.

Where are your warehouses?

Woody Boy is an entirely French site, excluding our warehouses are located in France, Spain, United States, Belgium and on the Asian continent. We offer products of the highest quality. 

How are the trees planted?

We plant a tree thanks to the organization Onereeplanted! 

COVID 19

All regulations and measures to be used in force are respected and controlled by each country where we transit our products.