One of the values of our company is compassion. The way everyone takes care of each other is really inspiring. We draw our strength because our products can gather families for moments of joy, even at the most uncertain moments.
Here are some updates on what we are currently taking:
Shipping and deliveries
We always ship orders during this period, but deliveries are likely to take longer for the moment. As we receive more orders than expected and we are following additional security measures in our warehouse, deliveries currently take 15 to 20 days to arrive after the order date.
Our couriers take many steps to follow the latest safety instructions by getting masks, gloves and disinfectants to their delivery drivers. They also offer contactless deliveries, giving customers the opportunity to deliver their parcels in a safe place. As we work with many carriers around the world, they will also follow the local guidelines in your area. If you would like to know more, please consult your local carrier for more information.
It is very important for us to guarantee the safety of our employees and their families. We help all employees whose work allows them to work flexibly, to stay safe at home so that they can easily reconcile work and family responsibilities.
For our colleagues who need to come to work, we take extraordinary steps to protect their health and well-being. Employees can control their temperature and we follow strict hand washing and disinfection guidelines. We have also reorganized our workspaces so that employees can disperse and make sure they have enough space between them.
From the factory to the delivery truck, we take great care to guarantee the safety of our employees and customers. Our factories, warehouses and distribution centers on the guidelines we have in place on all our sites and meet the most stringent global safety standards.If a packaging concerns you, you must wipe it with a disinfectant and wash your hands afterwards.